IT/MSP Services
Managed IT Services
As your Managed Service Provider (MSP) for Managed IT Services, we’ll handle all of your IT needs, freeing you up to focus on your core business operations. Our services include managing and maintaining your IT infrastructure via regular maintenance and ongoing monitoring, providing support and troubleshooting as needed, and keeping your licenses and software up-to-date. By outsourcing your IT functions to us, you’ll be able to save money and increase efficiency while staying current with the latest technology. With an MSP on board, you won’t need to worry about the overhead and hassle of maintaining an in-house IT department which ultimately will save your business substantially!
24/7 Monitoring and On-Demand Support
Our Network and Systems Operations Center (NSOC) located in Albury is staffed 24/7 to provide immediate, local support for your business whenever it is needed. In addition to providing on-demand assistance, we also continuously monitor your core infrastructure to proactively identify and address potential issues. With our round-the-clock support, you can have peace of mind knowing that your business will always have the help it needs, no matter the time of day. In fact, we often detect and resolve problems before you're even aware of them
MONTHLY SERVICE CHARGE
Under an MSA (Master Services Agreement), you pay a fixed monthly fee for our services based on the size of your business and your specific needs (not including replacement hardware and software). This predictable pricing model makes it easy for you to budget for your IT needs and allows you to focus on running your business without worrying about unexpected expenses.
DEDICATED ACCOUNT MANAGER
As a part of your MSA (Master Services Agreement), you’ll be assigned a dedicated account manager who will serve as your single point of contact for all enquiries. This personalised approach ensures that your primary contact is fully familiar with your business and its needs, as they’ve been with you from the start. Having your dedicated account manager helps to streamline communication and ensures that you always have someone who is knowledgeable and responsive to turn to for support.
PROACTIVE MAINTENANCE
As part of our commitment to keeping your IT infrastructure secure, up-to-date, and running smoothly, we perform regular maintenance and manage your IT asset register. This proactive approach helps to prevent issues from arising and ensures that your assets are properly maintained and accounted for. We also provide regular updates on the status and health of your IT systems to keep you well informed along the way.
If you'd like to learn more about how we can help your business with its IT needs, please don't hesitate to reach out to our team. We're always happy to discuss your specific requirements and explore how we can support you in achieving your business goals through the effective use of technology.